FAQs
ORDER QUESTIONS
SHIPPING
How long will my order take to process?
Orders will be processed after payment is confirmed. Production time depends on the product type, order quantity, and design complexity.
Can I order a motorcycle brand that isn't listed and want a custom design?
Of course. You can send us a reference or design concept, and our team will help customize it to your chosen product or customize it to your own design concept.
Can I add a logo to my order?
Yes, you can. Please submit your logo in high-quality AI, PDF, or PNG file format for clear and optimal printing results.
Can I change my order after placing it?
Order changes can be made before the order enters production. Contact us immediately if you need to make any changes.
Will the design be checked before printing?
Yes. For custom orders, we will review the design and provide proof of design changes if you request a preview before printing begins to ensure your desired changes are correct.
Do I get a confirmation after placing an order?
Yes. Once your order is successfully placed, you will receive confirmation via the contact information you used when placing the order.
Can you ship to my country?
Yes! We ship products worldwide.
How long does it take from order to delivery?
Delivery time consists of production time and shipping time.
Orders are generally shipped within 5-7 business days.
How do I find out my order tracking number?
A tracking number will be provided once your order has been handed over to the shipping company. You can use this number to track your package.
My package has been shipped but hasn't arrived yet. What should I do?
Please check your package status using the tracking number. If there’s a delay, please contact us so we can help contact the shipping company.
I entered the wrong shipping address. What should I do?
Please contact us immediately and provide the correct address.
Address changes are still possible as long as the package has not been handed over to the shipping company.
Does the product price include tax?
Product prices do not include applicable taxes.
Taxes are not charged at the time of purchase and will be paid separately by the buyer upon arrival.
Tax rates and other fees may vary depending on the regulations of the destination country.