Shipment
All Custom MX Graphics orders are custom-made for each customer and shipped worldwide.
Shipping times are based on the processing time listed on the product page. Orders are processed once payment is received.
Orders are shipped using Pos Indonesia or FedEx, whichever is available and selected during checkout.
Tracking information will be provided once your order has shipped.
Shipping times depend on the destination country, shipping company, and local delivery service, and are beyond our direct control.
PRODUCTION TIME
Custom graphics require time for design preparation, printing, lamination, cutting, and packaging.
Once a design proof is provided, production will proceed after the necessary approvals are completed.
Estimated production time is 5-7 days as a guide and may vary depending on the volume and complexity of the order,
Once your graphic is printed, changes or cancellations are no longer possible.
SHIPPING
We ship Custom MX Graphics worldwide,
Shipping costs are calculated based on the destination, shipping method, and package weight, Shipping times are estimates only and are
not guaranteed delivery dates, Delays may occur due to:
- Customs clearance process
- Local postal service
- National holidays
- Weather
- Transportation delays
- Incorrect shipping information
TRACKING
Once your order is shipped, tracking information will be provided, Please allow the shipping company time to update the tracking information
after the package is picked up.
If your tracking information indicates that the package has been shipped but you cannot find it,
contact the shipping company immediately using your tracking number.
CUSTOMS & IMPORT TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any additional customs duties, taxes, or fees imposed by the destination country are the customer’s responsibility.
We do not control customs processing times or fees imposed by local authorities.
SHIPPING ERRORS / WRONG ADDRESS
Please check your shipping address carefully before completing your order.
If you entered an incorrect address, please contact us “immediately before your order ships” so we can attempt to correct it.
Once a package has shipped, we may not be able to change the shipping address.
If an order is lost or shipped to the wrong address due to incorrect information provided by the customer, we are not responsible for the loss.
We will not resend, replace, or refund orders lost due to an incorrect address. The customer is responsible for providing correct information.
No exceptions.
All packages returned with the description “Invalid Address” are non-refundable and will incur a reshipping fee to send them back to us.
Returns / Refunds
CUSTOM MX GRAPHICS
All Custom MX Graphics are custom-made for each customer based on the information provided when placing the order
We do not accept returns or cancellations for personalized graphics and custom products made just for you.
Please review your order information before completing your purchase, including:
Motorcycle make, Motorcycle model, Motorcycle year, Rider name, Color options,
Logos and sponsor information, Other custom information.
Once the printing process has begun, orders cannot be changed, canceled, or refunded.
DESIGN CHANGES & CANCELLATIONS
If you need to make changes to your design, please contact us as soon as possible.
Changes to the graphic design are only possible before the design or production process is complete.
Once the design work is completed, changes to the design may incur additional design fees depending on the amount of work required.
Once the printing process has begun, the order is final and cannot be changed or canceled.
DAMAGED/DEFECTIVE/INCORRECT GRAPHICS
If you receive damaged, defective, or incorrect graphics due to an error on our part, you must notify us within 24 hours of receipt.
Please provide: Your order number, Your name, Description of the problem, A clear photo of the graphic, so we can find a solution for you
In these circumstances, we will repair or exchange the product at our expense and refund your return shipping costs.
If you receive a product that is later found to be defective, you must contact us immediately for further instructions.
Please note that you are responsible for the returned item until it is received by us. Therefore,
we recommend that you return your item via registered delivery.
Return costs for the reasons above are your responsibility.